RETURN PROCEDURE AND CONDITIONS
We would like to ensure that you have the best customer experience while visiting our website and during your shopping, which is why we have made our returns policy even easier and quicker.
If you are not fully satisfied with your purchase, you can return any item purchased in our store within 15 days of the order date.
Make sure the items are in the same condition you received them in and in their original packaging. Products that belong to the same order must be returned to us at the same time and in one package. In order to avoid incurring extra costs, returns must always be sent from the same country in which the order was received.
Before returning your goods, please read all the Return Conditions carefully.
INSTRUCTIONS FOR SHIPPING RETURNS
Package the items carefully in the original packaging, if possible, or otherwise use appropriate packaging for the shipment.
Send an email to the following address: firstname.lastname@example.org. We will arrange the return.
We'll check and accept your return within 1-3 working days of receipt of the parcel and send you an email to confirm the refund.
The refund will always include the price of the items returned and the original shipping costs. For our returns service, you will be charged an amount equal to the order shipping costs (if the shipping was free, the return will be free).
Remember that the refund will be made using the same payment method selected to pay for the original order.
The time it takes for the credit to appear on your account can vary according to the payment methods and the local banking procedures.
For tracking and security reasons, we recommend that you ship returns using the procedure and courier specified above.
However, if you prefer to us another method, please send your return to:
Via Ascoli, 10/12
62010 Montecosaro (MC)
If you choose to send the return using a different courier or shipping method, you will be required to cover the full cost and pay any shipping costs in advance. In these cases, Moreo S.r.l. declines responsibility for refunds or compensation in the event of loss, theft, mishandling or damage to the returned goods.
LIMITATIONS ON RETURN
No exchanges can be made
The return must be sent from the same country in which the order was placed. We will not accept any return from a different country.